Lifeguide Server Problems

Sometimes your intervention looks fine in the Authoring tool, but doesn't work right on the Lifeguide Community Server or Lifeguide Live Server. This page helps you solve these problems

Shortname links to wrong intervention

Example:

The Lifeguide Live server link does not match the intervention when you play it from your admin page:

example.lifeguidewebsites.org.uk

does not link to the same intervention as

lifeguide.ecs.soton.ac.uk/player/play/example

This may be caused by giving your intervention the same name on the Lifeguide Live server as on the Lifeguide Community server.

To fix this, back-up and delete old copies of your intervention from the Lifeguide Community Server.

To avoid this in the future, give all versions of your intervention different names.