Authoring tool problems

The Lifeguide Authoring tool isn't perfect! Sometimes the tool will not work properly. We are working on fixing the known problems. This page has a list of known Authoring Tool problems and how to fix them.

Preview Mode doesn't work

This is usually caused by having the wrong version of Java on your computer. Guidance for checking and installing Java can be found on the Java installation page.

I cannot rename files

The error message

Resource 'Intervention Name' is out of sync with file system

occurs when the authoring tool cannot rename a file. This feature is unstable in Lifeguide. If you need to, you can rename the file by installing a new version of the authoring tool and uploading your intervention to the new authoring tool.