Something has gone wrong with my live intervention and a variable has not been saved. What can I do?

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Something has gone wrong with my live intervention and a variable has not been saved. What can I do?

If a variable has not been saved for whatever reason (e.g. a participant has not clicked through to a specific page and so a session has not been marked as 'complete'), you can manually save this variable yourself. Please follow these steps:

  • Log into the LifeGuide Community or Live website.
  • Click on your intervention.
  • Click on Participant Admin.
  • Select the participant you would like to save a variable for.
  • Click on Show User Data.
  • If you wish to change a variable that has already been saved, find the variable and click on Edit.
  • If you wish to add a new variable, click on Add a new value.
    • For the Identifier, enter the name of the variable exactly as it appears in your logic file.
    • For Type, select string for a sequence of characters, integer for time data or float for all other numeric data.
    • For Cardinality, select multiple for multiple-choice interactions. Select single for all other interactions.
    • For Value, enter the missing value.

If you need to insert a piece of missing user data, we strongly recommend finding another user who has a valid entry for that particular variable and replicating the type and cardinality they have. Please do not guess what type or cardinality the variable should be as this could have drastic effects on your intervention.