Java

LifeGuide requires Java Version 6 or Version 7, 32-bit. This will probably require you to uninstall Java 8.

N.B. The version of Java does not relate to the version of Windows that you are using, so if you have Windows 64-bit, you can still use the 32-bit version of Java.

Please restart LifeGuide before trying to preview your intervention again.

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What version of Java do I have?

You can check what version of Java you have on Windows 10:

Method 1: Uninstall tool

1. Download and Run the Java uninstall tool:

   https://java.com/en/download/help/uninstall_java.xml

2. Select Next until you reach the page which reports your Java versions:

   

3. You will need to remove any versions of Java 8 or Java 64-bit to run the Lifeguide Toolbox.
   • Important: Do not click next from this page if you have the right version!

Method 2: Command line

1. Click on the start button
2. Type cmd in the search bar
3. Select cmd.exe
4. Type java -version
   • The screen will output some information about the version and configuration of Java on your computer. Look for the relevant information in the format:

     java version "1.7.0_79" or JRE 1.7.0_79-b15

     64-Bit Server VM

   • This means Java version 7 update 79 64-bit.
5. If the Java version is greater than 7 (any update) OR says 64-bit, you will need to install a different version of Java.

   

Method 3: Control panel

1. Go to the Control panel
   • You can do this by typing control panel in the search bar or selecting it from the start menu
2. Select Java
   • Important: If Java is not an option in the control panel, no version of Java is installed on your computer.
3. Under the General tab, select About...
4. The pop-up window will report the Java version, but not whether it is 32- or 64-bit:

   

Uninstalling Java

Accurate 21/11/16

The easiest way to manage your versions of Java is by using the Java uninstall tool: https://java.com/en/download/help/uninstall_java.xml