What are the cost implications?: Difference between revisions
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==Use of the LifeGuide server for live interventions== | ==Use of the LifeGuide server for live interventions== | ||
We are happy to host interventions on our live server by prior agreement, provided that they will not exceed our capacity. Hosting an intervention normally costs £500 (excluding VAT) but this cost can be waived in certain circumstances, e.g. for students who | We are happy to host interventions on our live server by prior agreement, provided that they will not exceed our capacity. Hosting an intervention normally costs £500 (excluding VAT) but this cost can be waived in certain circumstances, e.g. for students who cannot access funds to pay this. | ||
'''Please complete the relevant form on the LifeGuide Community Website and [mailto:LifeGuideSupport@soton.ac.uk email it to us] with at least one week's notice if you would like us to host your intervention.''' | '''Please complete the relevant form on the [https://www.lifeguideonline.org/contact/index LifeGuide Community Website] and [mailto:LifeGuideSupport@soton.ac.uk email it to us] with at least one week's notice if you would like us to host your intervention.''' | ||
Note that to comply with university regulations we can only host any interventions that users can access free of charge, and reserve the right to refuse to host an intervention (e.g. for ethical reasons). | Note that to comply with university regulations we can only host any interventions that users can access free of charge, and reserve the right to refuse to host an intervention (e.g. for ethical reasons). | ||
Revision as of 11:01, 21 January 2014
Use of the LifeGuide server for live interventions
We are happy to host interventions on our live server by prior agreement, provided that they will not exceed our capacity. Hosting an intervention normally costs £500 (excluding VAT) but this cost can be waived in certain circumstances, e.g. for students who cannot access funds to pay this.
Please complete the relevant form on the LifeGuide Community Website and email it to us with at least one week's notice if you would like us to host your intervention.
Note that to comply with university regulations we can only host any interventions that users can access free of charge, and reserve the right to refuse to host an intervention (e.g. for ethical reasons).
Please see below the nature of the support we can provide if we host your intervention on our server:
1. Protection against data loss Interventions on our server and their respective data are backed up weekly. The server uses a UPS (uninterruptable power supply) so in the event of an electrical fault it will be able to remain running for a time before shutting itself down cleanly, thus minimising the chances of data corruption. Even so, it is possible that data stored on our server will not be retrievable.
2. Server uptime The server will be down for maintenance for a minimum of 1 hour per week, at scheduled times (currently Wednesday mornings 9.00-10.00 am). It will also be down briefly from time to time during scheduled repairs or updates to University of Southampton systems.
Response to server problems During core hours (10am-4pm, Mon-Fri) the LifeGuide server will be fixed as quickly as it is possible to do so, but this will depend on availability of one or two key personnel, who may at times be absent or otherwise occupied. Outside of core hours there will be little or no response to server problems.
Please see our LifeGuide Community Website FAQs for information about uploading development and test interventions as well as details about sharing interventions with other researchers.