Lifeguide Server Problems - Revision history

KirstenSmith: /* An error page appears when I try to access LifeGuide websites' admin pages */

2019-01-21T16:45:30Z

An error page appears when I try to access LifeGuide websites' admin pages

← Older revision		Revision as of 16:45, 21 January 2019
Line 38:		Line 38:

	==An error page appears when I try to access LifeGuide websites' admin pages==		==An error page appears when I try to access LifeGuide websites' admin pages==
	We have recently transferred LifeGuide to be run on central University of Southampton servers. Sometimes the LifeGuide team is not informed when they are undergoing maintenance. In some cases, this will only affect people connected to the University of Southampton network: participants may be able to access your interventions just fine. You can check this by going outside the network (for example, using your phone in mobile data mode while not connected to WiFi) and attempting to access the website.		We have recently transferred LifeGuide to be run on central University of Southampton servers. Sometimes the LifeGuide team is not informed when they are undergoing maintenance. In some cases, this will only affect people connected to the University of Southampton network: participants may be able to access your interventions just fine. You can check this by going outside the network (for example, using your phone in mobile data mode while not connected to Southampton University WiFi) and attempting to access the website.

	Please email the lifeguide team at lifeguide@soton.ac.uk if the website is down for longer than 30 minutes.		Please email the lifeguide team at lifeguide@soton.ac.uk if the website is down for longer than 30 minutes.

KirstenSmith: /* An error page appears when I try to access LifeGuide websites' admin pages */

2019-01-21T16:45:00Z

An error page appears when I try to access LifeGuide websites' admin pages

← Older revision		Revision as of 16:45, 21 January 2019
Line 38:		Line 38:

	==An error page appears when I try to access LifeGuide websites' admin pages==		==An error page appears when I try to access LifeGuide websites' admin pages==
	We have recently transferred LifeGuide to be run on central University of Southampton servers. Sometimes the LifeGuide team is not informed when they are undergoing maintenance. ~~This may~~ only affect people connected to the University of Southampton network: participants may be able to access your interventions just fine. Please email the lifeguide team at lifeguide@soton.ac.uk if the website is down for longer than 30 minutes.		We have recently transferred LifeGuide to be run on central University of Southampton servers. Sometimes the LifeGuide team is not informed when they are undergoing maintenance. In some cases, this will only affect people connected to the University of Southampton network: participants may be able to access your interventions just fine. You can check this by going outside the network (for example, using your phone in mobile data mode while not connected to WiFi) and attempting to access the website.

			Please email the lifeguide team at lifeguide@soton.ac.uk if the website is down for longer than 30 minutes.

KirstenSmith at 16:41, 21 January 2019

2019-01-21T16:41:03Z

← Older revision		Revision as of 16:41, 21 January 2019
Line 36:		Line 36:

	Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team (LifeGuide@soton.ac.uk) who can do this for you.		Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team (LifeGuide@soton.ac.uk) who can do this for you.

			==An error page appears when I try to access LifeGuide websites' admin pages==
			We have recently transferred LifeGuide to be run on central University of Southampton servers. Sometimes the LifeGuide team is not informed when they are undergoing maintenance. This may only affect people connected to the University of Southampton network: participants may be able to access your interventions just fine. Please email the lifeguide team at lifeguide@soton.ac.uk if the website is down for longer than 30 minutes.

KirstenSmith at 14:34, 29 March 2018

2018-03-29T14:34:50Z

← Older revision		Revision as of 14:34, 29 March 2018
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	Sometimes your intervention looks fine in the Authoring tool, but doesn't work right on the Lifeguide Community Server or Lifeguide Live Server. This page helps you solve these problems.		Sometimes your intervention looks fine in the Authoring tool, but doesn't work right on the Lifeguide Community Server or Lifeguide Live Server. This page helps you solve these problems.

			==My intervention isn't showing==
			This can happen if:
			#You haven't uploaded your intervention/the intervention file was faulty
			#The intervention name is misspelled
			#Your internet connect is poor
			#The server is down

			For 1 and 2 you will get an error message on a blank page saying "This intervention doesn't exist..."

			For 3 you will get a generic error message from your browser

			For 4 you will get an error message asking you to contact the LifeGuide team.

			If 4 occurs, you should close down and restart your browser and computer, and try a different browser on your computer to view the website (e.g. use Internet explorer rather than Google Chrome). If the problem persists, please contact the LifeGuide team.


	==Shortname links to wrong intervention==		==Shortname links to wrong intervention==

KirstenSmith: /* Shortname links to wrong intervention */

2018-03-07T12:50:11Z

Shortname links to wrong intervention

← Older revision		Revision as of 12:50, 7 March 2018
Line 15:		Line 15:
	To fix this, back-up and delete old copies of your intervention from the Lifeguide Community Server.		To fix this, back-up and delete old copies of your intervention from the Lifeguide Community Server.

	To avoid this in the future, give all versions of your intervention different ~~names~~.		To avoid this in the future, give all versions of your intervention different '''shortnames'''.

	==I can't delete my intervention from the server==		==I can't delete my intervention from the server==

	Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team (LifeGuide@soton.ac.uk) who can do this for you.		Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team (LifeGuide@soton.ac.uk) who can do this for you.

KirstenSmith: /* I Can't delete my intervention from the server */

2018-03-07T12:49:23Z

I Can't delete my intervention from the server

← Older revision		Revision as of 12:49, 7 March 2018
Line 19:		Line 19:
	==I can't delete my intervention from the server==		==I can't delete my intervention from the server==

	Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team who can do this for you.		Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team (LifeGuide@soton.ac.uk) who can do this for you.

KirstenSmith: /* I Can't delete my intervention from the server */

2018-03-07T12:48:43Z

I Can't delete my intervention from the server

← Older revision		Revision as of 12:48, 7 March 2018
Line 17:		Line 17:
	To avoid this in the future, give all versions of your intervention different names.		To avoid this in the future, give all versions of your intervention different names.

	==I ~~Can~~'t delete my intervention from the server==		==I can't delete my intervention from the server==

	Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team who can do this for you.		Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team who can do this for you.

KirstenSmith: /* Can't delete my intervention from the server */

2018-03-07T12:48:35Z

Can't delete my intervention from the server

← Older revision		Revision as of 12:48, 7 March 2018
Line 17:		Line 17:
	To avoid this in the future, give all versions of your intervention different names.		To avoid this in the future, give all versions of your intervention different names.

	==Can't delete my intervention from the server==		==I Can't delete my intervention from the server==

	Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team who can do this for you.		Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team who can do this for you.

KirstenSmith at 12:48, 7 March 2018

2018-03-07T12:48:25Z

← Older revision		Revision as of 12:48, 7 March 2018
Line 16:		Line 16:

	To avoid this in the future, give all versions of your intervention different names.		To avoid this in the future, give all versions of your intervention different names.

			==Can't delete my intervention from the server==

			Large interventions (or interventions that have a lot of data as they have e.g. been running for a long time with a lot of users) may experience issues when being deleted from the server. If you have any issues deleting your intervention from the server, please contact the LifeGuide team who can do this for you.

KirstenSmith at 16:55, 31 March 2017

2017-03-31T16:55:44Z

← Older revision		Revision as of 16:55, 31 March 2017
Line 1:		Line 1:
	Sometimes your intervention looks fine in the Authoring tool, but doesn't work right on the Lifeguide Community Server or Lifeguide Live Server. This page helps you solve these problems		Sometimes your intervention looks fine in the Authoring tool, but doesn't work right on the Lifeguide Community Server or Lifeguide Live Server. This page helps you solve these problems.

	==Shortname links to wrong intervention==		==Shortname links to wrong intervention==